We recently made a reservation using our Priority Club points. Unfortunately we couldnt make it to the destination and cancelled the booking 3 weeks prior to arrival. We then contacted Priority Club customer support with reference to the redemption manual and asked them to re-instate the points.
Points have been re-instated. So if you booking a pointbreak special for 5000 points also, remember you can cancel without been subject to penalties. Send us and email if you having a problem and we'll try and assist.
Thanks for the info. I though I was going to get a penalty
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